The most important questions and answers

Dear guests - we are happy to inform you about frequently asked questions regarding your stay with us. Please do not hesitate to contact us if you have any questions.



  • Allergy sufferers

    We cater for your individual allergies both in the restaurant and in the rooms. Please let us know when you book so that we can prepare everything for you in advance. We will be happy to prepare a lactose-free or gluten-free menu for you. For house dust allergy sufferers, we will gladly equip your beds with allergy-suffering bed linen.


  • Check In & Out

    Arrival: Our rooms are available from 14:30 on the day of arrival. You are welcome to arrive earlier and use our wellness area; we will provide you with towels and bathrobes in advance.

    Departure: Please vacate your room by 11 a.m. on the day of departure. Late check-out is possible in consultation with the reception and for an additional charge depending on occupancy. If you would like to use the wellness area again after your departure, please take your wellness bag with you and return it to reception later.

  • Meal times /dinner

    We offer you daily from 12-21:30 warm cuisine in the restaurant and a wonderful homemade cake & pie selection. For our house guests with half board/full board, a table is always reserved for dinner in the restaurant. We currently have two shifts in the restaurant, 6pm-8pm and 8pm-2pm. We would be pleased if you let us know the time you would like to dine before you arrive. 
    You are also welcome to come to dinner as a non-hotel guest. We kindly ask you to reserve a table at 07602/94200.

  • Deposit

    The reservation is firmly booked with your booking (online or by telephone). However, we still ask you to pay a deposit of 50% of the total amount in advance. As an alternative to the deposit, you are also welcome to provide us with your credit card details by phone or email. We will not charge the card, the data is only for our security.

  • Arriving with Public Transportation

    You are welcome to travel by public transport. Coming from Freiburg, please take the regional train to Kirchzarten. There, take bus line 7215 in the direction of Todtnau and get off at the Notschrei stop. You will then be standing directly in front of our hotel.
    Coming from Todtnau, please take bus line 7215 in the direction of Freiburg. Please get off at Notschrei and you will be standing directly in front of our hotel.

  • Room Utility

    Our rooms are all equipped with a tea maker and a minibar. A wellness bag with towels, bathrobe and bath slippers awaits you in the wardrobe.
    Small cosmetic products are available for you in the bathroom.

  • Barrier-free

    Our hotel is a barrier-free hotel, all areas can be reached by lift. Furthermore, we offer a barrier-free room with wheelchair-accessible bathroom.

  • Payment

    You can pay with cash, EC card or VISA/Master card.
    Please note that we cannot accept banknotes larger than 200€.

  • Bathrobe/Bath Towel

    Bathrobe as well as sauna and swimming pool towels are ready for you in the room. There are also plenty of towels in the bathroom.

  • Bikes /E-Bikes

    We are happy to provide our guests with mountain e-bikes as well as normal mountain bikes for hire.

  • Purchase and Redeem Vouchers

    You are welcome to purchase vouchers from us. You can do the voucher directly on our homepage. You are welcome to do this directly via our homepage or contact us by telephone on 07602/94200.
    If you have a voucher from us, you are welcome to redeem it with us. Please hand it in at the reception on arrival.

  • Pets

    Dogs are welcome to stay with us. Please let us know when you make your reservation if you are bringing a dog, as our number of dog rooms is limited. We charge 15€ per night for your dog without food and ask you to bring a dog basket or blanket yourself. Dogs are not allowed in the wellness area.

  • Internet

    Free W-LAN is available throughout the house.

  • Visitor's Tax

    The visitor's tax is € 2.60 per person and day. On arrival you will receive the KONUS card, which allows you to use public transport free of charge.

  • Cross-country Skiing

    In winter, several cross-country trails of varying difficulty start around the hotel and will delight every cross-country skier.

  • Parking Lot

    Free parking is available around the house. If you need a garage, you can reserve it in advance for 8€ per night.

  • Restaurant

    Our restaurant has a continuous warm kitchen from 12:00 to 21:30.  Between 12:00 and 13:30 and 18:00 and 20:30 we offer a large menu. In between there is a small snack menu with warm dishes.

  • Skiing

    When booking directly via our website, the ski pass for the Muggenbrunn ski centre is included free of charge for stays of 2 nights or more. Some of the ski lifts are easily accessible on foot or by public transport.

  • Wellness Appointment

    We recommend that you book wellness appointments in advance, as we cannot guarantee that we will still have free appointments if you enquire on site. If you have booked an offer with included treatments, we will automatically reserve appointments for you.

  • Wellness area

    Our wellness area is usually open from 7:30 am to 9:30 pm. In the textile area, a panoramic indoor pool, an infrared salt cabin, a steam bath, a relaxation sauna and a relaxation room await you. Our sauna house with Finnish sauna and herbal sauna as well as the wellness garden are available to you in the textile-free area.