The most important questions and answers

We cater for your individual allergies both in the restaurant and in the rooms. Please let us know when you book so that we can prepare everything for you in advance. We will be happy to prepare a lactose-free or gluten-free menu for you. For house dust allergy sufferers, we will gladly equip your beds with allergy-suffering bed linen.

Arrival: Our rooms are available from 14:30 on the day of arrival. You are welcome to arrive earlier and use our wellness area; we will provide you with towels and bathrobes in advance.

Departure: Please vacate your room by 11 a.m. on the day of departure. Late check-out is possible in consultation with the reception and for an additional charge depending on occupancy. If you would like to use the wellness area again after your departure, please take your wellness bag with you and return it to reception later.

We offer you daily from 12:00-21:30 warm cuisine in the restaurant and a wonderful homemade cake & pie selection. For our house guests with half board/full board, a table is always reserved for dinner in the restaurant. We currently have two shifts in the restaurant, 6pm-8pm and 8pm-2pm. We would be pleased if you let us know the time you would like to dine before you arrive.
You are also welcome to come to dinner as a non-hotel guest. We kindly ask you to reserve a table at 07602/94200.

The due date for payment is regulated as follows:

Flexible rate:

We ask you to pay a deposit of at least 50% of the total amount (excluding tourist tax and additional services) within 7 days by bank transfer.

When making the transfer, please state the following reason for payment: AZ, WH, your name, your arrival date.

As an alternative to the deposit, you may also provide us with your credit card details (number + expiry date). This will be debited in advance (13 days before your arrival) with 50% of the total price.

The remaining payment is to be made on departure in cash, by EC card, VISA or Master Card.

Non-cancellable rate:

We ask you to pay a deposit of 100% of the total amount (excluding tourist tax and additional services) within 7 days by bank transfer.

When making the transfer, please state the following reason for payment: AZ, WH, your name, your arrival date.

As an alternative to the deposit, you may also provide us with your credit card details (number + expiry date). This will be charged in advance with 100 % of the total price.

Bookings of several rooms

Please transfer the total amount (excluding tourist tax and additional services) for all rooms in advance

When transferring, please state the following reason for payment: AZ, WH, your name, your arrival date.

Alternatively, we ask for a deposit or credit card details for each room individually. Attention here we need the data of the individual rooms first

We ask for your understanding that for organisational reasons a deposit cannot be credited proportionally to different rooms

Our bank details:

Gastro-Team Albiez GmbH

BTV Vier Länder Bank

IBAN: DE42 7201 2300 0996 6765 00

BIC: BTVADE61

AZ=Payment

WH=Waldhotel

You are welcome to travel by public transport. Coming from Freiburg, please take the regional train to Kirchzarten. There, take bus line 7215 in the direction of Todtnau and get off at the Notschrei stop. You will then be standing directly in front of our hotel.
Coming from Todtnau, please take bus line 7215 in the direction of Freiburg. Please get off at Notschrei and you will be standing directly in front of our hotel.

Our rooms are all equipped with a tea maker and a minibar. A wellness bag with towels and bathrobe awaits you in the wardrobe. Bath slippers can be be picked up for free at the reception.
Small cosmetic products are available for you in the bathroom.

Our hotel is a barrier-free hotel, all areas can be reached by lift. Furthermore, we offer a barrier-free room with wheelchair-accessible bathroom.

You can pay with cash, EC card or VISA/Master card.
Please note that we cannot accept banknotes larger than 200€.

Bathrobe as well as sauna and swimming pool towels are ready for you in the room. There are also plenty of towels in the bathroom.

We are happy to provide our guests with mountain e-bikes as well as normal mountain bikes for hire.

You are welcome to purchase vouchers from us. You can do the voucher directly on our homepage. You are welcome to do this directly via our homepage or contact us by telephone on 07602/94200.
If you have a voucher from us, you are welcome to redeem it with us. Please hand it in at the reception on arrival.

Dogs are welcome to stay with us. Please let us know when you make your reservation if you are bringing a dog, as our number of dog rooms is limited. We charge 15€ per night for your dog without food and ask you to bring a dog basket or blanket yourself. Dogs are not allowed in the wellness area.

Free W-LAN is available throughout the house.

The visitor's tax is € 2.60 per person and day. On arrival you will receive the KONUS card, which allows you to use public transport free of charge.

In winter, several cross-country trails of varying difficulty start around the hotel and will delight every cross-country skier.

Free parking is available around the house. If you need a garage, you can reserve it in advance for 8 € per night.

Our restaurant has a continuous warm kitchen from 12:00 to 21:30.  Between 12:00 and 13:30 and 18:00 and 20:30 we offer a large menu. In between there is a small snack menu with warm dishes.

When booking directly via our website, the ski pass for the Muggenbrunn ski centre is included free of charge for stays of 2 nights or more. Some of the ski lifts are easily accessible on foot or by public transport.

We recommend that you book wellness appointments in advance, as we cannot guarantee that we will still have free appointments when you enquire on site. If you have booked an offer with included treatments, we will automatically reserve appointments for you.

Wellness appointments are booked from 3.00 pm on the day of arrival. If you are unable to arrive until later, please let us know.

Our wellness area is usually open from 7:30 am to 9:30 pm. In the textile area, a panoramic indoor pool, an infrared salt cabin, a steam bath, a relaxation sauna and a relaxation room await you. Our sauna house with Finnish sauna and herbal sauna as well as the wellness garden are available to you in the textile-free area.

Our bank details are

Gastro-Team Albiez GmbH

BTV Vier Länder Bank

IBAN: DE42 7201 2300 0996 6765 00

BIC: BTVADE61

When making your down payment, please state the following as the reason for payment: AZ, WH, your name and your arrival date.

If you would also like to contribute to environmental protection, we would be delighted if you bring your favorite bathing shoes from home. Of course, you can get free hotel slippers at reception on request

We have 8 charging points in our restaurant parking lot. You are welcome to charge your electric car here.

Our fitness room consists of cardio equipment such as treadmills, spinning bikes, steppers and the special Nordic fitness training station as well as a weight bench with various free weights and individual fitness equipment. You can watch entertainment on the flat screen TV if you wish.

Please note that our fitness room will be closed from September until mid-December 2025 due to renovation work. Instead, you are welcome to use the fitness room of our partner hotel (2.5 km away) Naturparkhotel Grüner Baum free of charge.

Our Green Days take place on Mondays and Thursdays. In order to make a joint contribution to environmental protection and energy reduction, room cleaning only takes place on these days on request (please register at reception by 10 a.m.).  We say THANK YOU for your support!

Smoking is prohibited in all indoor areas of the hotel, as well as in the wellness garden and on the sauna terrace. Smokers are requested to use the smoking areas of the hotel (in front of the hotel entrance and on the restaurant terrace). 
Smoking is also permitted on the balconies of the hotel rooms (with the balcony doors closed).

The consumption of cannabis is prohibited on the entire hotel premises.

You can view our cancellation conditions here.